Human Resource Management in the Hospitality industry

강좌 소개

수업내용/목표

At the end of this course,thelearners will be able to:
1. Discuss human resource management specifically in the contextofthe hospitality
industry.
2. Discuss the key functions and responsibilities of HumanResource(HR) Departments.
3. Discuss the principles of HRM.
4. Discuss the skills required by hospitality organizations inthecontemporary times.
5. Discuss the key principles of recruitment, selection,andretention of personnel as well
as to the costs and legal considerations involved in HRM.

홍보/예시 영상

강좌 운영 계획

주차	주차명 (주제)	주차별학습목표		차시	차시명	강좌운영방법
					학습내용	평가방법	학습자료
1	Introduction to Human Resources in the Hospitality Industry	Introduction to Human Resources		1-1	Travel and tourism industry	Quiz, Assignment	PDF
				1-2	Human resources function
				1-3	Identify specific HR responsibility
				1-4	Describe priority challenges
2	The Legal Environment of Human Resource Management	Legal Environment of Business examines the role of the law on all aspects of business ownership and management.		2-1	Define and describe “employment”	Quiz, Assignment	PDF
				2-2	State the importance of the government’s role
				2-3	Briefly describe significant labor-related legislation
				2-4	Unique issues facing hospitality companies
3	Human Resources Management Policies and Procedures	How to apply Policies and Procedures		3-1	Explain the difference between HR policies and HR procedures	Quiz, Assignment	PDF
				3-2	Identify the steps managers use
				3-3	The importance of conducting a legal review
				3-4	Assess the impact of advance
4	Employee On-boarding: Recruitment and Selection	To understand the concept of recruitment and selection and to study its importance		4-1	Explain the concept of employee on-boarding	Quiz, Assignment	PDF
				4-2	Identify the factors that HR
				4-3	Explain the importance of procedures
				4-4	Explain the potential legal liability
5	Employee On-Boarding: Orientation and Induction	Understand Orientation and induction strategies and programs		5-1	Explain some useful tactics for the new employee’s	Quiz, Assignment	PDF
				5-2	Analyze the basic concerns of new employees
				5-3	Orientation programs
				5-4	Orientation-related activities
6	Planning Training Programs	Understand the overall introduction and planning of Training Programs		6-1	Describe the benefits of performance-based training	Quiz, Assignment	PDF
				6-2	Apply basic principles to perform a position analysis
				6-3	Apply basic principles when training programs are planned
				6-4	List characteristics important for an effective trainer
7	Delivering and Evaluating Training Programs	Introducing the importance of evaluation training programs and methods		7-1	Prepare an overview of the individual on-job training process	Quiz, Assignment	PDF
				7-2	Explain steps in the four-step individual on-job training method
				7-3	Explain additional individual training methods
				7-4	Prepare an overview of the group training process
8	Midterm Exam
	Compensation Programs	Compensation	8-1		Describe the differences between extrinsic and intrinsic rewards.	Quiz	PDF
			8-2		compensation programs
			8-3		common forms of direct financial compensation.
			8-4		financial compensation.
9	Performance Management and Appraisal	Learn to Performance and Appraisal		9-1	Employee performance appraisal program		PDF
				9-2	Disciplinary program
				9-3	Describe the role of employee improvement
				9-4	Differentiate between a voluntary and a non-voluntary employee
10	Employee Health and Safety	Learn about the importance and benefits of employee health and safety		10-1	Explain the roles of the two most important federal agencies	Quiz	PDF
				10-2	Explain the advantages enjoyed by employers
				10-3	Employee assistance programs and employee wellness program
				10-4	Describe the legal and moral responsibilities employers
11	Critical Issues in Human Resources Management	Learn about the Critical Issues in HRM		11-1	Explain how the responsibilities of HR managers	Quiz	PDF
				11-2	Explain guidelines helpful
				11-3	Identify planning and implementation
				11-4	Procedures to implement diversity initiatives
12	Human Resources in Evolving Hospitality Organizations	Evolving Hospitality Organizations		12-1	Identify factors that influence organizational change and discuss how HR professionals can address them	Quiz	PDF
				12-2	Discuss guidelines that are helpful in facilitating the efforts of staff
				12-3	Identify key concerns that should be addressed as employee
				12-4	Useful in the succession planning process
13	Work Life Balance	Improving Work Life		13-1	Employees and their personnel Life		PDF
				13-2	Family Issues
				13-3	Balance within Employee’s Life
				13-4	Managing Individual difficulties
14	Downsizing Hospitality Operations / Outsourcing cons & Pros	Understanding the pros and cons of outsourcing with Downsizing Hospitality Operations		14-1	Downsizing Hospitality Operations		PDF
				14-2	Outsourcing
				14-3	Analyzing the Outsourcing Process
				14-4
					Advantages & Disadvantages
15	Final Exam

강좌운영팀 소개

교수자

Alaa Nimier Abukhalifeh 교수: 현) 우송대학교 글로벌호텔매니지먼트 학과 교수; Ph. D Hotel Management (Food and Beverage Service and; Restaurant Management), School of Housing, Building and Planning.; Universiti Sains Malaysia

강좌지원팀

조교: 한국대학교 전산학 박사과정; E-mail: abc@example.com

강좌 수강 정보

이수/평가정보

이수/평가정보
과제명	퀴즈	과제	중간고사	기말고사
반영비율	20%	20%	30%	30%

※ 총 60% 이상 점수 획득 시, 이수증을 발급받을 수 있습니다.

강좌 수준 및 선수요건

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교재 및 참고문헌

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WSUK: WSU_008 Human Resource Management in the Hospitality industry